3-5 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
1. Personal information I collect
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (example: for a custom order for blocks), if you contact me directly.
2. The legal bases relied on to collect, use, and share personal information (Why I Need Your Information and How I Use It)
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
3. The third parties with whom personal information is shared
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop. Such as ‘Canada Post’, in Canada, and the postal services in other countries to fulfill the delivery of your purchase. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
4. The length of time personal information is Retained
5. Transferring personal information
I do not store and process your information through third-party hosting services. Such as a Cloud.
6. Buyers’ rights regarding use of their personal information and contact details
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Dennis Sandham, am the data controller of your personal information. If you have any questions or concerns, you may contact me at:
Alternately, you may mail me at:
Dennis Sandham, 244 Hillside Drive, Campbellford, On, Canada, K0L 1L0
The Canadian Government Site has links to most countries.
Cut and paste this address into your browser.
I ship my products using the lowest rate, so you can enjoy your purchase within 2 weeks from the time I give it to the Postal Service.
I can ship to some countries outside North and South America for less via surface transport. Delivery time via surface varies between 4 - 12 weeks. The cost of shipping can be up to 50% of the listed price.
Contact me for more information.
I will bundle multiple items that you order on the same day.
The cost of shipping is based on size, weight and distance shipped. In most cases, the subsequent item(s) will be a fraction of the cost of shipping individually.
Contact me through the "Contact Shop Owner" button above.
I ship the "Care and Maintenance Instructions" with your purchases.
I have posted digital copies on my website at http://TheAtelierbytheBeck.com